jilive Privacy Policy
Your privacy matters to jilive. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access and use the jilive platform. We operate under Philippine data protection law and the PAGCOR regulatory framework. Please read this document carefully.
Our Commitments
Six Privacy Principles at jilive
Before diving into the full legal text, here's a plain-language summary of jilive's core data privacy commitments to every Filipino player on the platform.
We Collect Only What We Need
jilive collects personal data only to the extent necessary to operate the platform, fulfill regulatory obligations, and deliver a quality experience. We do not collect data speculatively or sell your information to third-party marketers.
Your Data Is Encrypted and Secured
All personal data transmitted between your device and the jilive platform is encrypted using 256-bit SSL. Stored data is protected with industry-standard security controls. jilive undergoes regular security audits to identify and remediate potential vulnerabilities.
We Don't Sell Your Personal Data
jilive does not sell, rent, or trade your personal information to third-party advertisers or data brokers. We share data only with licensed service providers and regulatory bodies where required by law or necessary to fulfill our obligations to you.
You Control Your Data
Filipino players have rights over their personal data under Republic Act No. 10173 (Data Privacy Act of 2012). You may request access to, correction of, or deletion of your personal information subject to legal and regulatory retention requirements.
Retention Is Limited and Purposeful
jilive retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by PAGCOR regulations and Philippine law. Account data is typically retained for a minimum of five years following account closure to meet AML obligations.
Breach Notification Is Prompt
In the unlikely event of a data breach that may affect your personal information, jilive will notify affected players and the National Privacy Commission (NPC) of the Philippines in accordance with the requirements of RA 10173 and applicable NPC regulations.
Contents
- 1. Introduction
- 2. Scope
- 3. Data We Collect
- 4. How We Collect Data
- 5. Purposes of Processing
- 6. Legal Basis
- 7. Sharing Your Data
- 8. Cookies & Tracking
- 9. Data Retention
- 10. Data Security
- 11. Your Rights
- 12. Children's Privacy
- 13. International Transfers
- 14. Third-Party Links
- 15. Changes to This Policy
- 16. Contact & Complaints
This Privacy Policy ("Policy") describes how jilive ("jilive", "we", "us", "our"), the operator of the online gaming platform accessible at jilive.cam, collects, uses, stores, shares, and protects personal information provided by or collected about users ("Player", "you", "your") of the Platform. This Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and the applicable issuances of the National Privacy Commission (NPC) of the Philippines.
1 Introduction
jilive is an online casino and sports betting platform operated under the PAGCOR regulatory framework and designed specifically for Filipino players. We recognize that protecting the personal data of our players is a fundamental obligation — one that we take seriously across every aspect of our operations, from account registration and payment processing to customer support interactions and game analytics.
This Policy applies to all personal data processed by jilive in connection with your use of the Platform and any related services, communications, or promotions. By registering an account with jilive or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.
2 Scope of This Policy
This Policy applies to:
- All registered players who hold an active or closed jilive Account;
- Individuals who visit jilive.cam without registering an Account (anonymous visitors);
- Individuals who contact jilive support via live chat or email;
- Any person who participates in a jilive promotion or sweepstake.
This Policy does not apply to the data practices of third-party service providers, payment processors, or game software providers, each of whom maintains their own privacy practices. jilive is not responsible for the privacy practices of such third parties.
3 Personal Data We Collect
jilive collects the following categories of personal data:
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (e.g., SSS, PhilHealth, Passport, Driver's License) |
| Contact Data | Email address, mobile number, home address (city, province) |
| Financial Data | GCash number, bank account details, deposit and withdrawal transaction records, account balance history |
| Account Data | Username, encrypted password, account settings, responsible gaming preferences, self-exclusion status |
| Gaming Data | Game play history, bet amounts, win/loss records, session durations, game preferences |
| Technical Data | IP address, device type, browser type and version, operating system, time zone, referral URL |
| Communication Data | Live chat transcripts, support email content, feedback and survey responses |
| Marketing Data | Promotion participation history, bonus redemption records, communication preferences |
⚠️ jilive does not collect or store full credit or debit card numbers. Payment card data is processed exclusively by certified third-party payment processors compliant with PCI-DSS standards.
4 How We Collect Your Data
jilive collects personal data through the following means:
- Direct collection: Data you provide during account registration, KYC verification, deposit and withdrawal forms, live chat conversations, and email communications.
- Automated collection: Data collected automatically when you access the Platform, including via cookies, web beacons, server logs, and analytics tools. This includes Technical Data described in Section 3.
- Third-party sources: Identity verification data from licensed KYC providers; fraud and AML screening data from licensed risk management providers; payment confirmation data from payment processors.
- Regulatory sources: Data shared with jilive by PAGCOR or other regulatory authorities in the course of regulatory compliance activities.
5 Purposes of Data Processing
jilive processes your personal data for the following purposes:
- To create, verify, and manage your jilive Account;
- To process deposits, withdrawals, and other financial transactions;
- To fulfill KYC and AML obligations under PAGCOR and Philippine law;
- To deliver and improve the jilive gaming experience;
- To enforce our Terms & Conditions and detect fraudulent, abusive, or prohibited conduct;
- To provide customer support and respond to your inquiries and complaints;
- To send you promotional communications and bonus offers, where you have opted in to receive such communications;
- To comply with applicable legal obligations, including tax reporting and regulatory reporting to PAGCOR;
- To administer responsible gaming tools, including deposit limits, session limits, and self-exclusion programs;
- To analyze Platform usage and improve the performance, security, and reliability of the jilive platform.
6 Legal Basis for Processing
Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, jilive processes your personal data on the following legal bases:
- Consent: For marketing communications, cookies beyond those strictly necessary for Platform operation, and analytics profiling. You may withdraw consent at any time.
- Contractual necessity: For account management, payment processing, and service delivery — processing that is necessary to fulfill our agreement with you.
- Legal obligation: For KYC, AML, tax reporting, and regulatory compliance obligations imposed by PAGCOR and Philippine law.
- Legitimate interests: For fraud detection, security monitoring, Platform improvement, and responsible gaming enforcement, where such interests do not override your fundamental rights and freedoms.
7 Sharing Your Personal Data
jilive does not sell your personal data. We share your personal information only in the following circumstances and only to the extent necessary:
- Licensed KYC and identity verification providers: To verify your identity during account registration and KYC processes.
- Licensed payment processors: GCash, Maya (PayMaya), BPI, BDO, UnionBank, Coins.ph, 7-Eleven, and USDT processors to facilitate deposits and withdrawals.
- AML and fraud prevention providers: To screen transactions against sanctions lists and fraud databases as required by law.
- Game software providers: Limited technical and gaming data shared with certified game providers to facilitate game delivery and audit trails.
- PAGCOR and regulatory authorities: As required by our operating license and applicable Philippine law, including in response to valid regulatory requests.
- Courts and law enforcement: Where required by a valid court order, subpoena, or legal process issued under Philippine jurisdiction.
- Successor entities: In the event of a merger, acquisition, or asset transfer, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.
✅ All third-party service providers engaged by jilive are required by contract to maintain appropriate data security standards and to use your personal data only for the specific purposes for which it was shared.
8 Cookies & Tracking Technologies
jilive uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device by your browser when you visit jilive.cam. We use the following categories of cookies:
- Strictly necessary cookies: Essential for the Platform to function. These cannot be disabled without impairing core functionality such as login session management and payment gateway integration.
- Functional cookies: Store your preferences such as language settings and responsible gaming tool configurations to improve your experience on return visits.
- Analytics cookies: Collect aggregated, anonymized data about how players interact with the Platform to identify improvements. Used with your consent.
- Security cookies: Support fraud prevention and bot detection functions to protect your Account and the integrity of the Platform.
You may manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the jilive platform. jilive does not use third-party advertising cookies or retargeting cookies that track your activity across other websites.
9 Data Retention
jilive retains your personal data for as long as your Account is active and for a minimum period following Account closure as required by applicable law and regulatory obligations. The following retention guidelines apply:
- Account and identity data: Retained for a minimum of five (5) years following Account closure, in compliance with PAGCOR and AML regulatory requirements.
- Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
- Gaming history: Retained for a minimum of three (3) years for dispute resolution and regulatory audit purposes.
- Support communications: Retained for two (2) years from the date of the most recent interaction.
- Technical and analytics data: Retained for up to thirteen (13) months in aggregated or anonymized form.
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with jilive's data disposal procedures, unless a longer retention period is required by a court order or regulatory directive.
10 Data Security
jilive implements appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include, but are not limited to:
- 256-bit SSL/TLS encryption for all data in transit between your device and the jilive platform;
- Encryption of sensitive data at rest, including identity documents and financial records;
- Access controls limiting personal data access to authorized personnel on a need-to-know basis;
- Multi-factor authentication for internal systems containing player data;
- Regular penetration testing and security audits conducted by independent third-party security firms;
- Automated monitoring of system activity for unauthorized access attempts and anomalous data transfers.
While jilive takes commercially reasonable steps to protect your personal data, no internet-based system is entirely immune to security risks. In the event of a data breach that poses a risk to your rights and interests, jilive will notify affected players and the National Privacy Commission (NPC) within seventy-two (72) hours of discovering the breach, in accordance with NPC regulations.
11 Your Data Subject Rights
Under the Data Privacy Act of 2012 (RA 10173), Filipino players have the following rights with respect to their personal data held by jilive:
- Right to be Informed: You have the right to be informed about how your personal data is collected and used — which is the purpose of this Policy.
- Right of Access: You may request a copy of the personal data jilive holds about you.
- Right to Rectification: You may request correction of inaccurate or incomplete personal data.
- Right to Erasure or Blocking: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention requirements.
- Right to Object: You may object to the processing of your personal data for marketing purposes at any time.
- Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format.
- Right to Damages: You have the right to seek compensation for damages arising from jilive's non-compliance with RA 10173.
- Right to Complain: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.
To exercise any of the above rights, please contact jilive's Data Privacy Officer at [email protected]. jilive will respond to verified requests within thirty (30) days. Note that certain rights may be limited where jilive is required to retain data by law or in connection with an ongoing regulatory matter.
✅ jilive has designated a Data Privacy Officer (DPO) responsible for overseeing compliance with RA 10173 and this Privacy Policy. The DPO can be reached at [email protected].
12 Children's Privacy and Age Restriction
The jilive Platform is strictly intended for individuals who are at least 21 years of age, as required by the PAGCOR regulatory framework applicable to online casino operations in the Philippines. jilive does not knowingly collect personal data from individuals under the age of 21.
If jilive discovers or has reasonable grounds to believe that a registered player is under 21 years of age, the Account will be immediately suspended, all transactions will be reversed where technically feasible, and all associated personal data will be deleted in accordance with applicable law. If you believe that jilive has inadvertently collected personal data from a minor, please contact us immediately at [email protected].
13 International Data Transfers
jilive's primary data processing infrastructure is located within the Philippines. Where it is necessary to transfer personal data to third-party service providers operating outside the Philippines — such as cloud infrastructure providers, certified KYC verification services, or licensed game software providers — jilive ensures that such transfers are protected by appropriate safeguards, including:
- Contractual data processing agreements that impose equivalent data protection obligations on the receiving party;
- Transfers only to entities in jurisdictions recognized as providing an adequate level of data protection;
- Compliance with NPC guidelines on cross-border data transfers under RA 10173.
14 Third-Party Links and Services
The jilive Platform may contain references or links to third-party services, including licensed game providers and payment processors. These third parties operate under their own privacy policies, which jilive does not control. jilive is not responsible for the privacy practices, content, or data handling of any third-party service. We encourage you to review the privacy policies of any third party before sharing personal information with them.
15 Changes to This Privacy Policy
jilive reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or platform services. Material changes will be communicated to registered players via the email address on their Account and/or through a prominent notice on the Platform prior to the changes taking effect.
The "Last Updated" date at the top of this Policy reflects the most recent revision. Continued use of the jilive Platform following notification of changes to this Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must cease using the Platform and close your Account.
16 Contact & Complaints
For any questions, concerns, or requests relating to this Privacy Policy or jilive's handling of your personal data, please contact the jilive Data Privacy Officer through the following channels:
- Live Chat: Available 24/7 on the jilive Platform — average response time under 5 minutes.
- Email: [email protected] — responses within 24 hours.
If you are not satisfied with jilive's response to a privacy-related concern, you have the right to lodge a formal complaint with the National Privacy Commission (NPC) of the Philippines, the independent authority responsible for enforcing RA 10173. Information about the NPC's complaint procedures is publicly available through official Philippine government information channels.
Your Rights
What You Can Ask jilive to Do With Your Data
Under Republic Act No. 10173 — the Data Privacy Act of 2012 — every Filipino player on jilive has clearly defined rights over their personal data. These rights are real, enforceable, and exercisable at any time by contacting the jilive Data Privacy Officer.
To exercise any of these rights, email [email protected] with your request. Include your registered username and a clear description of what you are requesting. jilive will respond within 30 days.
Right to Be Informed
Know what data jilive collects about you, why it's collected, and how it's used — exactly what this Privacy Policy provides.
Right of Access
Request a full copy of the personal data jilive holds about your Account, including identity, gaming, and transaction records.
Right to Rectification
Request correction of any inaccurate or incomplete personal data jilive holds about you at any time.
Right to Erasure
Request deletion of your personal data when it is no longer necessary, subject to jilive's legal and regulatory retention obligations under PAGCOR and RA 10173.
Right to Object
Opt out of marketing communications and object to processing of your data for direct marketing purposes at any time with immediate effect.
Right to Data Portability
Receive a copy of your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.
Your Data Is Safe With Us
Play at jilive With Confidence
256-bit encryption, PAGCOR-compliant data handling, no data selling, and a Filipino-speaking support team available 24/7 — jilive is built around protecting players as much as entertaining them. Must be 21+ to play.